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**Refund Policy** *Last updated: 15/06/2025* At SMARANA HANOI LLC, we strive to ensure that our customers are satisfied with their experience using **SMARANA HANOI LLC**, our AI chat service. This Refund Policy outlines how refunds are handled for payments made via **PayPal** and **Stripe**. By making a purchase, you agree to this policy. ### 1. Eligibility for Refunds * Refund requests must be submitted within **7 days** of the original purchase date. * Refunds are only applicable to charges for subscription fees or one-time service payments made through PayPal or Stripe. * Refunds will not be issued if the service has been extensively used or abused in violation of our Terms of Service. ### 2. Non-Refundable Items * Setup fees, transaction fees, or any third-party charges associated with PayPal or Stripe are non-refundable. * Promotional or discounted offers may not be eligible for refunds. ### 3. Refund Process * Customers must send a refund request to **payment@chatpote.com** with details of the transaction (date, amount, payment method). * Once your request is approved, the refund will be processed back to your original payment method (PayPal or Stripe). * Processing times may vary: * **PayPal:** Refunds are typically completed within 3–7 business days. * **Stripe:** Refunds are typically completed within 5–10 business days, depending on your bank. ### 4. Disputes and Chargebacks * Customers are encouraged to contact us directly before initiating a PayPal dispute or Stripe chargeback. * If a chargeback is initiated without prior notice, we reserve the right to suspend or terminate your account. ### 5. Changes to This Policy We may update this Refund Policy from time to time. Any changes will be effective immediately upon posting on our website. ### 6. Contact Us For questions or to request a refund, please contact: **SMARANA HANOI LLC** Email: payment@chatpote.com --- This Refund Policy applies exclusively to payments made via PayPal and Stripe for the SMARANA HANOI LLC chat service.