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**Privacy Policy** *Last updated: 26/06/2025* SMARANA HANOI LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when using our AI chat service, **CHAT POTE**. This Privacy Policy explains how we collect, use, store, and safeguard your information. ### 1. Information We Collect When you use CHAT POTE, we may collect: * **Personal Information:** such as your name, email address, and other contact details provided voluntarily. * **Usage Data:** including chat interactions, device information, IP address, browser type, and usage patterns. * **Cookies and Tracking Data:** to improve functionality, personalize experiences, and analyze performance. ### 2. How We Use Your Information We use collected information to: * Provide and improve the CHAT POTE chat service. * Respond to inquiries and deliver customer support. * Customize user experiences and recommendations. * Monitor service usage and maintain system security. * Comply with legal obligations. ### 3. Data Sharing and Disclosure We do not sell or rent your personal information. We may share data only in the following cases: * With trusted service providers who support our operations. * If required by law or to protect legal rights. * In case of a business transfer (e.g., merger, acquisition). ### 4. Data Retention We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. ### 5. Data Security We apply appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure. However, no online service can guarantee 100% security. ### 6. International Data Transfers As a company based in Vietnam, your data may be processed or stored in other jurisdictions. By using our services, you consent to such transfers. ### 7. Your Rights Depending on applicable law, you may have the right to: * Access and request a copy of your data. * Request correction or deletion of your information. * Object to or restrict processing of your data. * Withdraw consent at any time (without affecting the lawfulness of prior processing). ### 8. Children’s Privacy SMA CHAT is not intended for use by individuals under the age of 13. We do not knowingly collect information from children. ### 9. Updates to This Policy We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised version on our website. ### 10. Contact Us If you have questions or concerns about this Privacy Policy, please contact us: **SMARANA LLC** Email: privacy@chatpote.com --- This Privacy Policy governs the collection and use of information through CHAT POTE and is effective as of the date above.